Warranty

Warranties Agreement
In this document: goods means composite decking, composite cladding,
synthetic turf and/or tiles; us, we and our means New Wave Flooring ABN 39
905 223 881; and you means the customer.
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be
of acceptable quality and the failure does not amount to a major failure.
Warranty
Save for the exclusions referred to below, we will repair or replace any goods
supplied by us which are defective or which wear excessively within 10 years of
purchase.
Our warranty does not apply:
• if the goods are not installed in a proper and proficient manner;
• if the goods are not installed in accordance with:
i. Australian Standards; or
ii. the manufacturers specification;
iii. the manufacturer’s installation instructions/guide
• to any act of God (such as flooding, hurricane, earthquake, lightning, etc.);
• staining from foreign substances (such as dirt, oil, etc.);
• to variations or changes in colour of Products;
• to normal weathering of surfaces;
• to exposure to, or direct or indirect contact with extreme heat sources including
reflected sunlight from low-emissivity (Low-E) glass which may damage the
surface of the product and/or cause the Product to fade; and
• if any fasteners not supplied by Manufacturer; or 12) improper application of
paint or other surface chemicals not recommended by the Manufacturer in
writing.
Claims
Any claim under the above warranty should be made in writing to the email
address info@newwaveliving.com.au. The claim should include the following
particulars: (a) your name; (b) your address for correspondence; (c) your
telephone number; (d) date the goods were purchased; (e) our invoice number;
and (f) details of the defects. Upon receipt, your claim will be assessed by our
customer service manager, or his nominated representative and we will then
advise you of the outcome of the assessment.