Refund Policy
Refund & Return Policy – New Wave Living📍 Wangara, Perth, WA
📧 info@newwaveliving.com.au
1. Change of Mind
We understand that sometimes, purchases don’t go as planned. If you change your mind, we accept returns within 14 days of purchase, provided:
- The item is unused, unopened, and in its original packaging.
- Proof of purchase (receipt or invoice) is provided.
- A 15% restocking fee may apply.
Custom orders, special-order items, and clearance stock cannot be returned for a change of mind.
2. Faulty or Defective Products
If you receive a faulty, defective, or damaged item, we will:
- Offer a replacement, repair, or full refund, depending on the nature of the fault.
- Require photographic evidence and/or an inspection.
- Need the faulty product returned (we may cover return shipping costs in eligible cases).
This policy applies within a reasonable period under Australian Consumer Law.
3. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us within 7 days of delivery for resolution.
4. Warranty Claims
Products sold by New Wave Living may come with a manufacturer’s warranty. Warranty claims are subject to the manufacturer’s terms. Proof of purchase is required.
5. Refund Process
- Approved refunds will be processed within 7-10 business days via the original payment method.
- Delivery fees are non-refundable, unless the return is due to our error.
6. Contact Us
For all returns and refunds, contact us at:
📧 info@newwaveliving.com.au
📍 Wangara, Perth, WA
We are committed to ensuring a smooth and fair return process for all our customers. Thank you for choosing New Wave Living!
